Flexible Incoming call Routing per Language/County/Desks/Skill

For every company that advertising its phone number for its customer is very important incoming calls and not only to get them but also that the call will get to the right department and to the right person in the company.

Smart incoming call route is very important feature for companies the invest effort in customer service and customer’s good experience in interaction with the company.

This is the reason the Odricom Flexible Incoming call Routing build very easy and very Flexible for user.

In Odricom System every call that gets to the companies phone number get to Professional IVR that give very short brief of the company activity and presents the available departments they have.