Call center solution - Odricom_Call-Center-Solutions

Call Center Solution

Call Center Solution is a box of tools that enable companies to provide customer service and make telemarketing with different channel, improve the performance of their agents, analyze data, and achieve their customer experience targets.

 

Cloud based Call Center Solution

 

  • Professional IVR
  • Call Recording according to European/US Regulator requirements
  • Flexible Incoming call Routing per Language/County/Desks/Skill
  • Flexible Outgoing call with customized International number per Country/Region/Language
  • International Local phone numbers
  • Online call monitoring for service quality control
  • Online call monitoring for training and educating new agents
  • Fax to mail
  • Whisper to agent to make sell-up
  • Voicemail to email
  • Online Flexible Report Generation for management
  • Support 24/7
  • Easy CRM Integration
  • Calling via CRM/Click2Call
  • WebRTC browser based dialer
  • "Call Me" button on the website
  • Easy and quick adding unlimited agents to the system

 

call center dashboard - iMac