Incoming call Routing
Flexible Incoming call routing per Language/County/Desks/Skills
Company that advertising phone number for customers is very important to be able to get incoming calls. System should route the call to right department and right person in the company.
Smart incoming call route is very important feature for companies. The invest effort in customer service and customer’s good experience in interaction with the company.
This is the reason the Odricom Flexible Incoming call Routing build very easy and very Flexible for user.
In Odricom System every call that gets to the companies phone number get to Professional IVR . That give a very short brief of the company activity and presents the available departments they have.
