Smart Management Tools for employees
In Majority of Call Centers are working up to fifty and some times more than hundred people. Managing so many people management stuff must have managing tools. Odricom provide it's customer with smart managing tools. By communicating and feeling the customers needs, Odricom developed management tools.
Whisper - Management Tools Tool
Majority of Call Centers prefer to employ experienced people. But sometimes to refresh the team, they hire new un-experienced people. Un-experienced people getting theory education and preparation before they start practical. While seating next to experienced ones they need to get educated. The best way to educated them is by practicality. With Odricom Smart Management Tools you can educated "newbies" by whispering them. "Whisper"-ing tool allows managers to actually whisper to agents while they are on the phone with client. With this tool, manager educating and making sale ups. Whisper Management Tools increase dramatically efficient of new agent and experienced ones as well.
"Spy" - Smart Managing Tool for education and QoS control
With large space and large amount of sales people its hard to control. Managers can not be everywhere all the time to listen and control agents. Odricom implemented "Spy" tool in its system for few reasons. "Spy" tool is great for education of new agents, while they can hear and feel the real call of experienced agents.
