Call Recording

Call Recording feature in now days are very important feature that you must have

In the past call recording feature was mostly for monitoring and for quality purpose. Now we are faced with different aspect of call recording.

In now days “Regulator” of any type of market that the deals or customer interaction done by phone asks and force all the companies to record all the phone conversations. “Regulator” also asks to have it online access half year and archive up to sever years of activity.

For this purposes Odricom developed first of all smooth and reliable feature of recording calls online. Special algorithm makes to archive it at most secured way that is offer up on latest technologies in now days.

Thanks to Odricom’s development it’s customers can hear calls online made in their system not only for the last six month but also since their first call made by Odricom Call Center just by making few clicks.

Call recording searches makes by several parameters, such as:

  1. Phone number
  2. Date of call
  3. By Agent
  4. Call Duration
  5. Department

And all this very intuitively and user-friendly.

Call Recording according to European and US Regulator requirements.

Companies that are under European and US Regulator need to follow special requirement to their activity. Odricom Call Recording system is according to European and US Regulator’s requirements.